Sales receipt or order number is required for returns and warranty work.
Gear for Life and Ruike Knives Warranty
Within 15 days of the receipt of the knife, if it breaks due to a documented manufacturing defect, we will replace the broken knife with the identical or equal product (if the same one is out of stock).
5-Year Free Repair
We will repair a knife free of charge within 5 years of purchase if problems develop with normal use. The warranty does not cover misuse, abuse, disassembling and other man-made damage, normal wear and tear, or color abrasion. The holster and other accessories are not covered by this guarantee.
If repair is required after 5 years from the date of purchase, we will charge for parts. The total repair fee is dictated by the cost of the replaced materials.
SRM Knives Warranty
7-DAY Free Replacement
Within 7 days of the receipt of the knife, if it breaks due to a documented manufacturing defect, we will replace the broken knife with the identical or equal product (if the same one is out of stock).
1-YEAR Free Repair Service
Within 1 year from the date you receive the product, any defective material or function will be repaired or replaced.
Free repair service DOES NOT cover:
- Normal wear, including less sharpness, surface scratches, color fading, component loosing off, material aging, etc.
- Accessories, like sheath, clip or other consumable components of the main product;
- Improper use or abuse of products, like hacking, chopping, prying, swatting, or cutting hard material;
- Disassemble or DIY by users themselves without authorization;
- Damage resulting from lack of maintenance or being stored or used in damp environment;
- Corrosion damage.
Limited Lifetime Warranty
After 1 year from the date you receive your product, we will offer repair service either free or for a nominal charge based on the repairs made.